After confirming your order, you will automatically receive a confirmation email. This email may sometimes end up in your spam folder. We therefore encourage you to check this folder.

Unfortunately, once an order has been placed, it cannot be modified or canceled. However, please do not hesitate to contact us for any assistance.

we accept:
Bank cards: Visa, Mastercard
Payment in installments: via Paypal payment up to 4 times without fees.
Electronic wallets: PayPal, Apple Pay.

Yes, your payment is completely secure. All your payment data is encrypted and no information is shared with third parties.

Here are our general terms and conditions of sale: These General Terms and Conditions of Sale govern the sales of PÖ&ME - BEVERLUX items on the website by:

The company PÖ&ME - BEVERLUX, a limited liability company with a capital of 45,735 euros, located in Paris 75003 – 19, rue des Gravilliers, registered with the trade and companies register under number 380 827 865 PARIS. Intra-community VAT number: FR 50380827865.

These terms and conditions define the terms of distance selling between PÖ&ME - BEVERLUX and the Internet user, from ordering to payment and delivery. They govern all the steps necessary for placing an order and ensure order tracking between the contracting parties. Placing an order implies irrevocable acceptance of these terms and conditions. As these terms and conditions may be modified, the applicable terms are those in effect on poemeparis.fr on the date the Internet user places the order. The Internet user declares that they have the legal capacity to enter into this contract, i.e., that they are of legal age and not under guardianship.

For any information, questions, advice or order tracking, our Customer Service is at your disposal:

By mail to the following address: PÖ&ME - BEVERLUX - Sophia Delli Store - 153 rue du Temple - 75003 Paris

By email: serviceclient@poemeparis.fr

1. Purpose

These General Terms and Conditions of Sale define the conditions under which Products are sold by PÖ&ME - BEVERLUX to the Customer. They govern the various stages of the sales process: from the placement of the order by the Customer to the delivery of the Product to the Customer.

2. Acceptance of the General Terms and Conditions

The Customer must carefully read and accept the General Terms and Conditions before proceeding to payment for any Product order placed on the Site. The General Terms and Conditions are referenced at the bottom of each page via a link and must be reviewed before proceeding to the next step of placing the order.

PÖ&ME - BEVERLUX advises the Customer to read the General Terms and Conditions with each new order, the latest version of said Conditions applying to any new order of Products.

By checking the "Terms and Conditions" box and proceeding to the next step to place the order and then to pay for the order, the Customer acknowledges having read, understood and accepted the Terms and Conditions without limitation or condition.

3. Products

The Products offered for sale by PÖ&ME - BEVERLUX are those displayed on the Website on the day of consultation by the Customer. Each Product will have a descriptive sheet which, in addition to a photograph, will include: the price, available sizes and colors, composition, and specific characteristics. Differences may exist between a product and its photograph, depending in particular on the resolution and color settings of the user's screen. The photographs, texts, graphics, information, and characteristics reproduced and illustrating the products presented are not contractual. PÖ&ME - BEVERLUX cannot be held liable for any errors contained therein.

4. Price

Prices are shown in euros inclusive of all taxes, excluding delivery charges; it being specified that the value added tax is that in force in metropolitan France on the day of validation of the order.

The prices applied are those communicated on the Site and confirmed to the Customer when the order is validated.

Delivery charges are shown to the Customer on the order summary before confirmation and are inclusive of all taxes. These charges are the Customer's responsibility and are billed in addition to the sale price of the Products.

PÖ&ME - BEVERLUX reserves the right to change its prices at any time. Products will be billed based on the rates in effect at the time the order is registered.

5. Placing an order

To be able to purchase a Product, the Customer must be at least 18 years old and have the legal capacity to do so.

Orders will be received and accepted subject to available stock.

Customers can also contact PÖ&ME - BEVERLUX at any time by email at the following address: serviceclient@poemeparis.fr to obtain information on the status of their order.

If, despite the vigilance of PÖ&ME - BEVERLUX, the ordered items are no longer available, PÖ&ME - BEVERLUX will inform the customer by email or telephone as soon as possible, offering a similar product if possible, or will refund the price by credit to the customer's bank account.

In accordance with the law of March 13, 2000 on electronic signatures, any order form signed by the customer by simply clicking on the words "I confirm" constitutes an irrevocable acceptance which can only be challenged in the limited cases provided for in these general terms and conditions of sale such as "right of withdrawal" and "out of stock".

The information the Customer provides to PÖ&ME - BEVERLUX when opening a customer account or placing an order must be complete, accurate, and up-to-date. PÖ&ME - BEVERLUX cannot be held liable for any data entry errors and the resulting delays or delivery errors. In such cases, all costs incurred for reshipment will be borne by the customer.

6. Payment

The price of the Products purchased is payable in full, in cash, on the day the order is placed by the Customer. Payment is made online by Credit Card.

The authorization request for the card payment is made at the time of order confirmation on the Website, except in the event of server unavailability. PÖ&ME - BEVERLUX reserves the right to submit a new authorization request if the first one fails due to server unavailability.

In the event of a payment default, an incorrect address or any other problem with the Customer's account, PÖ&ME - BEVERLUX reserves the right to block the Customer's order until the problem is resolved.

PÖ&ME - BEVERLUX remains the owner of the delivered Products until they are paid for in full by the Customer.

7. Delivery and order preparation

The preparation time is not included in the delivery time . Orders are prepared within five (5) business days, subject to the availability of the items ordered.

The items offered for sale will be delivered to mainland France, including Corsica, and to the countries listed on the website. Delivery will be made to the address provided when placing your order.

Shipping costs vary depending on the destination country and are calculated automatically during checkout based on your delivery address. Customs fees may apply to orders outside the European Union and are the responsibility of the customer.

Any order placed on the Site from Monday to Friday before 12:00 PM will be processed the same day, but the customer must allow for order preparation time, which may take up to five (5) business days; orders placed after 12:00 PM will be processed the following day. Any order placed on Friday after 12:00 PM, on Saturday, or on Sunday will be processed the following Monday; orders placed on a public holiday will be processed the next business day.

In the event of a delay in delivery not justified by force majeure, the Customer may request the cancellation of the sale and obtain, within a maximum period of 30 (thirty) days, a refund of the sums paid for the sale.

8. Delivery problems

Any defect or delay in delivery exceeding eight (8) working days must be reported to the Site's Customer Service as soon as possible, by email to serviceclient@poemeparis.fr.

Any claim made more than thirty (30) calendar days after the order validation date will not be considered.

9. Order Receipt – Complaints – Returns

The Customer is required to verify the conformity of the Products received in fulfillment of their order upon delivery. Any anomaly concerning the delivery (damaged package, deteriorated products, products not conforming to the order) must be reported within the legal time frame following receipt of the order.

Please note that returns are offered in mainland France and that returns from abroad (including Europe) are at the customer's expense.

This notification will be forwarded to the customer service department of the PÖ&ME - BEVERLUX website, namely:

By registered mail, writing to the following address: PÖ&ME - BEVERLUX - Sophia Delli Store – 153 rue du Temple – 75003 Paris

By email to: serviceclient@poemeparis.fr .

After this period, and except for hidden defects, no claim will be accepted by PÖ&ME - BEVERLUX, the Products then being deemed compliant.

In the case of a shipment made by the Post Office, if the package arrives open or damaged (especially with the presence of the yellow "La Poste" tape), it is essential that the customer have a "statement of spoliation" (statement 170) drawn up by the postman or the Post Office to which he is attached so that PÖ&ME - BEVERLUX can open an investigation and a compensation procedure.

The customer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within two (2) working days following the delivery date, setting out the said claims.

The customer must simultaneously send a copy of this letter (along with the original "damage report," if applicable) by regular mail to: PÖ&ME - BEVERLUX - Sophia Delli Store – 153 rue du Temple – 75003 Paris. Any claim received after the deadline will be rejected.

Requests to return products ordered on the Site can be made under the following conditions:

- Products must be returned accompanied by their purchase invoice, delivery note and return form

- in their original condition (they must not have been used, nor have suffered any damage, however minor, and must be in a perfectly clean state)

- in their original packaging (with cover, labels, packaging and tote bag)

If the aforementioned conditions are not met, PÖ&ME - BEVERLUX reserves the right to refuse the return of said products and will return them to the Customer, without the possibility of exchange or refund. PÖ&ME - BEVERLUX has full discretion to determine whether the products are in their original condition when returned to PÖ&ME - BEVERLUX.

If one or more products were given as a gift, the customer must make the return request, not the recipient (the recipient being the person who received the product(s) as a gift).

During all promotional periods and only for orders within mainland France, product returns are subject to a €5 fee, payable after the return request. Outside of France, return shipping costs are the responsibility of the customer.

10. For any exchange

Your orders cannot be exchanged. You can return the item you don't want at your own expense (see Product Returns) and order the one you want.

11. For any return of non-conforming Product (only for unused products)

The Client must follow the following procedure:

1- The customer must notify the company PÖ&ME - BEVERLUX by sending an email indicating the reason for the return to our Customer Service: serviceclient@poemeparis.fr.

2- The customer must include the invoice with their package. No returns will be accepted without this invoice.

3- Products must be returned in their original packaging, with their label and any accessories in impeccable condition (they must not have been worn or show any signs of use).

4- The customer will receive a return label by email to print and affix to the package. The package must be taken to a post office to be returned to customer service.

Once the non-conformity has been identified, PÖ&ME - BEVERLUX will offer the Client either:

- The replacement of the Product(s),

Either

- Refunds: PÖ&ME - BEVERLUX will refund the full cost of all returned products that meet the return specifications. Refunds will be processed within a maximum of thirty (30) days from the date of confirmation.

Cash on delivery returns are not accepted.

In the event of abnormal or abusive claims, PÖ&ME - BEVERLUX may refuse to fulfill a subsequent order.

12. Right of withdrawal - Procedure

The Customer has fourteen (14) days from the date of receipt of their order to return the ordered Products, without justification or penalty. This right of withdrawal may be exercised without penalty; return shipping costs are free within mainland France, while returns from abroad (including Europe) are at the customer's expense.

If the product(s) in question were given as a gift, it is the Customer who must make the return request and not the recipient of the gift.

Steps to follow:

1- The customer must notify PÖ&ME - BEVERLUX by sending an email to our Customer Service department stating the reason for the return to: serviceclient@poemeparis.fr

2- The customer awaits return confirmation by email and the return form to print

3- The Customer must include the invoice and the return form with their package. No return will be accepted without said invoice and the return form.

4- The customer will receive a return label by email to print and affix to the package. The package must be taken to a post office to be returned to customer service.

Subject to the conditions stated above, PÖ&ME - BEVERLUX will reimburse the Customer for the total amount of the order (product price), including VAT, excluding delivery and return shipping costs. The Customer's bank account will be credited with this amount within thirty (30) days of PÖ&ME - BEVERLUX receiving the returned Products.

13. After-sales service - Repairs

Nota bene

PÖ&ME - BEVERLUX's after-sales service can only be requested in connection with orders placed on the Site.

After-Sales Service Intervention Framework - Procedure

The products offered on the Site are guaranteed for one (1) year from the date of receipt of your purchase.

Repair requests are processed within the limits of the customer service department's expertise, namely:

- loss or breakage of metal parts (carabiners, rings, rivets, zips, etc.)

- defective zipper.

PÖ&ME - BEVERLUX cannot be held responsible for problems related to the evolution or deterioration of the leather (discoloration, color transfer, stains, etc.) and will not undertake any repair or restoration of the leather.

Repair requests made after one (1) year will be reviewed by customer service and billed according to the level of intervention required, after agreement between the two parties.

Steps to follow:

1- The Customer contacts customer service by email at serviceclient@poemeparis.fr, specifying their contact details, order number, and the problem encountered, with photographic evidence if necessary.

2- The customer service department examines the request and then validates it if it meets the conditions mentioned above.

3- The Customer receives an agreement notification from customer service by email and can then generate the return form which must be placed in the package.

4- The customer will receive a return label by email to print and affix to the package. The package must be taken to a post office to be returned to the relevant department.

PÖ&ME - BEVERLUX reserves the right to refuse to carry out repairs which are not within the scope of customer service or if it is found that the product has only experienced wear and tear over time, has been used or maintained inappropriately or has suffered accidental damage.

If the request is made within the warranty period, customer service will, where possible, repair the defective product free of charge and return it to the customer within fifteen (15) working days following the date of receipt of said product.

Once repaired, the product is returned to the Customer at the expense of PÖ&ME - BEVERLUX.

14. Personal Information

PÖ&ME - BEVERLUX undertakes not to disclose to third parties any information provided by the Customer on the Website. This information is confidential. It will only be used by its internal departments for order processing and to enhance and personalize communication, particularly through informational letters/emails, as well as for customizing the Website based on observed user preferences.

In accordance with the French Data Protection Act of 6 January 1978, the Client has the right to access, rectify, modify and delete data concerning him/her.

The Customer may exercise this right by sending an email to the following address: serviceclient@poemeparis.fr

15. Limitation of Liability

Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, queries or transfers of information, risks of interruption, risks of contamination by viruses circulating on the network and, in general, all risks related to the use of the Internet network.

PÖ&ME - BEVERLUX cannot therefore be held responsible in any way for any direct or indirect damage resulting from misuse or incident related to the use of the computer, Internet access, maintenance or malfunction of servers, telephone line or any other technical connection, the Client's connection to the Site being made under his/her own responsibility.

16. Liability and Applicable Law

PÖ&ME - BEVERLUX shall not be held liable for any damages of any kind, whether material, immaterial, or physical, that may result from the malfunction or misuse of the products sold. The same applies to any modifications to the products made by suppliers.

The liability of PÖ&ME - BEVERLUX will, in any event, be limited to the amount of the order and cannot be invoked for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.

The company PÖ&ME - BEVERLUX shall not be liable to any customer or third party for any indirect damage, loss of business, profit or revenue, however caused, even if such damage, loss or injury was foreseeable by the company PÖ&ME - BEVERLUX, or if its possibility had been brought to its attention.

Without limiting the preceding paragraphs, the liability of PÖ&ME - BEVERLUX under these terms and conditions shall not exceed an amount equal to the sums paid or payable in the transaction giving rise to said liability, regardless of the cause or form of action concerned.

If any provision of these General Terms and Conditions of Sale is found to be invalid, illegal or unenforceable by a court decision, the other provisions of the General Terms and Conditions of Sale shall remain in effect.

The General Terms and Conditions of Sale are executed and interpreted in accordance with French law.

In the event of disputes, the client should first contact PÖ&ME - BEVERLUX to seek an amicable solution, and failing an agreement, the ordinary courts will have sole jurisdiction.